The Claims Process
Clear, Professional Support From Start To Finish
When damage or loss occurs, churches are often left dealing with insurers, paperwork, contractors, and specialist items at an already stressful time.
Our role is to take that burden away.
We act on your behalf throughout the claims process, providing fast, professional support and specialist ecclesiastical knowledge every step of the way.
1
Initial Contact & Immediate AdviceOnce you contact us, we assess the situation and provide guidance on the immediate steps required to protect the property and prevent further damage where possible.
We help you understand what information will be needed and how the claims process will move forward.
2
Acting On Your BehalfWe liaise directly with insurers, loss adjusters, and other parties involved in the claim, saving valuable time for clergy, wardens, trustees, and volunteers.
Our aim is to reduce stress and ensure the claim is professionally managed from the outset.
3
Assessment Of Damage & LossWe assist in documenting and assessing damaged items, including:
- Historic church contents
- Silver and ceremonial items
- Vestments and robes
- Church furnishings
- Heritage and specialist property
We understand the importance and unique nature of ecclesiastical property and heritage items.
4
Sourcing Replacements & Specialist SupportWhere items are damaged or lost, we assist in sourcing suitable replacements, restoration services, and specialist suppliers.
Our ecclesiastical knowledge and industry contacts allow us to help locate appropriate solutions, including hard-to-source and historic pieces.
5
Managing The Claim Through To ResolutionWe continue managing communication and progress throughout the process, helping move the claim towards settlement as efficiently as possible.
Our goal is to minimise disruption and help your church return to normal quickly and smoothly.
Trusted Ecclesiastical Claims Support
With over 64 years of ecclesiastical knowledge, we provide churches with experienced, professional support when they need it most.
Professional support at every step
01
INITIAL CONTACT & ADVICE
You contact us and we provide immediate guidance and advice on the next steps to take.
You contact us and we provide immediate guidance and advice on the next steps to take.
02
CLAIM SET UP & INFORMATION
We gather the necessary information and documentation and notify your insurer.
We gather the necessary information and documentation and notify your insurer.
03
ASSESSMENT & INVESTIGATION
We liaise with the insurer and loss adjuster to assess the damage and investigate the loss.
We liaise with the insurer and loss adjuster to assess the damage and investigate the loss.
04
CLAIM MANAGEMENT
& LIAISON
We manage all communication with the insurer and relevant parties on your behalf.
& LIAISON
We manage all communication with the insurer and relevant parties on your behalf.
05
REPLACEMENT &
SPECIALIST SOURCING
We source replacements, arrange repairs or restoration and provide specialist support for church items.
SPECIALIST SOURCING
We source replacements, arrange repairs or restoration and provide specialist support for church items.
06
SETTLEMENT
& RESOLUTION
We oversee the claim through to settlement, ensuring a smooth and efficient resolution.
& RESOLUTION
We oversee the claim through to settlement, ensuring a smooth and efficient resolution.
